They lied and told us that we had unlimited miles then turned around and charged extra for the miles.takira W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Tuscaloosa, AL 35405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Great serviceLuri B.
Location was supposed to open at 6:00 am but the only employee showed up at 7:40 am which was 40 minutes after our 7:00 am pick up time - we left in the truck at 7:50. We were driving to Birmingham (1 hour away) for movers to load the truck but because we were delayed over an hour the movers canceled on us which caused a whole other set of problems. Horrible service - very unprofessional. Employee acted as if we were the unreasonable ones for expecting the location to be open and ready for our 7:00 am pickup.shara M.
Dropped off. Didn't talk to anyone; no interaction.JEFFERY S.
I filed a complaint at the address on your email (firstname.lastname@example.org) and the email came back marked "undeliverable". I brought the truck back cleaner than when it was picked up, with the same amount of gas it had when it was picked up (service person was not able to print paperwork at pickup, so I was not aware that there was a claim that the tank was half full--I took photos when I left, that was not true). I was charged almost twice what I should have paid. I have rented U-Hauls at least half a dozen times in the last year and a half. No problems before but I am extremely dissatisfied and expect someone to respondJoey N.