Agents need to ask if it's the first time customer is renting a UHAUL and explain clearly the steps involved in returning the rented vehicle or truck...I struggled a bit with the return process. This is of particular importance to those that are not tech savvy, using foreign languages etc. But overall my experience was amazing and will definitely do it again and recommend a friend. UHAUL ALL THE WAYMOHAMMEDALPHA J.
Moving Truck Rental in Alexandria, VA at Jonas Snow Removal & Lawn Care Services Inc
(U-Haul Neighborhood Dealer)
Alexandria, VA 22310
Services at this Location:
- Mon-Thur: 8 am - 3 pm
- Fri: 8 am - 6 pm
- Sat: 7 am - 3 pm
- Sun: 7 am - 12 pm
Special Operating Hours
- 5/9/2021: Closed
- 5/14/2021: 8:00 am - 3:00 pm
- 5/21/2021: 8:00 am - 3:00 pm
- 5/28/2021: 8:00 am - 3:00 pm
- 6/20/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Alexandria, VA 22310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Overcrowded with equipment and under staffedDANH F.
Friendly staff and no lineDAVIDANDREW A.
Very helpful!'James L.
The location was very difficult. It was on a side street with no parking. Very crowded with no where to turn around. They had a great selection of trailers while most other locations in the area only had trucks. U-Haul needs to update their website where it says i can use either a 1 7/8 or 2â€ ball hitch. The new trailers only take a 2â€ ball hitch.ALAN L.
Better signage for after hours equipment drop off.Christopher D.
Upon arriving for my 24 hour rental, I was told that I needed to return the truck 4 hours early (8am when my move in was from 9am-12pm). I was told I wasn't able to rent the truck unless I agreed to bring it back at 8am. Rather than offer a solution, the attendant asked that I call HQ. The person at HQ told me I could rent a truck (3 hours later) at a location in 30 minutes away. Overall, very poor and unnecessarily stressful experience and I would not recommend the location to anyone.MICHAEL K.
Lady at counter was very friendly and helpful. Truck was ready to go.Randolph H.
The office was crowed with people, but only two people were helping. One was at the desk, the other was in the yard helping with equipment. SLOW. The u-Haul app is lacking, slow, uncomfortable, and needs updating. What was supposed to be fast, cost me 20 mins of my time. They tried, but another u-Haul place might be better? I just don't knowâ€¦this location needs help, high speed internet for the unresponsive app, and responsive people.Michael S.
Had a poor experience at this location, arrived 15 minutes early and utilized the self check in process. After being assigned a truck, as I was conducting my walk through another renter informed me that they had the keys and were ready to leave. I went inside the location, waited approximately 10 minutes to be assisted, only to be told to â€œtext customer serviceâ€ since I opted to utilize the self check in process. Finally, 50 minutes after my arrival, I was able to be fully assisted and left with the rental truck. Over the course of my waiting period, numerous other customers were assisted. Upon my return, the contract was finalized and I was charged an additional mile. While attempting to resolve with the location operators, I again was made to feel as if my concerns weren't warranted and they were too busy to assist. Overall, this location was unprofessional and inattentive. They have not fully adopted and embraced the self-check in process and exhibit zero control over their organization.Rhys H.
I am in the military and I have seen my fair share of U-Haul places and this is the BEST place to rent one because of the great customer service.Sean M.
off beaten path but the people were very nice, sure a little difficult to maneuverJOHNJEFFREY M.
Everything was wonderful and no complaints whatsoeverJOHN S.
Best in class customer servicemichael C.
Excellent service, Good people to deal with , Will recommend anytime..Prasannan K.
I tried to drop off a truck and trailer at 1800 however their operating hours are from 0800-1500 YGTBSM. only 7 hours. To top that off I went back 2 times the next day to see if I could close out my return and nobody was there either time. Nobody ever answered the phone or returned my calls. I also called the regional manager to try and get some assistance but he didn't answer or return my calls. Absolutely poor representation of the brand.WALTER M.
I have a complaint it rained in the way to Georgia and the truck has a leak with the rain one of my beds and some boxes got wet I'm trying to see if you can reimburse something also I went to pick up a trailer because I got a message from uhaul to do a Ubox load share and the trailer wasn't available anymore and I spent gas to go there for nothingJOSE L.
Nothing. Everything was terrific.ROBERTFRANCIS D.
Don't lie about fuel levelDavid B.
This was a great location. Easy to get to as it is right next to 495 on ramp. Customer service was excellent.MATTHEWHERBERT S.
Nothing, these people were awesome and did a great job. They made sure I had everything to tow safely since I hadn't done it before. Absolutely lovely people, if I need a trailer again I'll be going back to them.JOHNROBERT L.
Online says the location opens at 8 am... two days in a row they did not show up until 830 or after.Evelyn B.
It was really hard to back the trailer into the only available spot left and took me half an hour to do because of how tight of a squeeze it was.Justis A.
The building was locked and when I rang the bell to gain assistance no one answered. It was unclear where to leave the equipment as it said with the same size trailers but there was no room to park with the other trailers. The building was over crowded with stuff, gates, and equipment. Overall returning created anxiety and frustration.Allison K.
The folks at the location were great. I am frustrated that I had to drive so far. My original location was 13 minutes from my home. My reservation was moved without warning to a location 50 minutes away. Uhaul customer service was not helpful in addressing the issue and did not offer me the $50 guarantee as I had to ask for it.Emily F.