I had selected fort Lee for drop off but the gentleman at the front desk thought that one wasn’t selected and selected a different location than fort Lee so we had to drive further to drop off.
CHRISTOPH R
JT Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This U-Haul location failed to meet basic operational standards. The store opened 30 minutes late, with inadequate signage making navigation difficult. Upon entry, the facility lacked lighting and sufficient air conditioning, and the office appeared disorganized. Essential trailer hookup components were unavailable, requiring me to hire outside assistance to make the equipment functional. Overall, the experience was not safe, inefficient, and poorly managed.
CARLY SThe manager (man with glasses and mustache) was extremely rude. Not only did he give my truck away to someone else, he then refused to provide me service. I had to call the customer service to convince him to provide me service. I ended up with a 10 foot truck instead of a 15 foot truck, which made my moving much more difficult. The other customers there were shocked by how rude he was. I ended up being delayed by an hour. Never returning to this location. He also barely spoke English.
Christopher BThere was a mix up in my reservation. The customer service agent was EXTREMELY rude. My car was supposed to be tied down for a trip from Maryland to Atlanta. When I arrived at Uhaul to return the trailer the tie downs had "somehow" come off of both front tires. The Atlanta attendant was furious at the incompetence of the person that did the initial hook up in Alexandria.
TONYA HEasy to drop off and easy to park!
Randall F