Vehicle was ready on time, clean and comfortable. Staff was efficient. Highly recommend.
SCOTT E
Muffler Brothers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, OH 43402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The worker who helped when we picked up the truck (Shawn I think) was awesome. However, the man I talked to over the phone to confirm the truck pickup time was rude and unhelpful. He would not answer any of my questions and got the time wrong and I had to correct him.
Taylor BThe staff at both the pick up location and the drop off location were great to work with. My problem and complaint was with the scheduling prior to pick up. When I first scheduled (3 weeks in advance) I was given a location to pick up from but a time much later than I asked for. When I called to get a better time, I was told the trailer I wanted could be brought to the location in my town. Then, two days before I was scheduled to pick up, I was informed that I had to go even further away because no trailer was available closer. This did not give me time to seek other options even if I wanted to. I would think that with 3 weeks notice the U-haul company could have arranged something much more convenient. Evidently the customer and his/her satisfaction are not a top priority for the company. To bad, because the people I had to work with in person were great. If I ever use this company again, I will only deal with the local people direct. Forget the online or long distant phone people.
GARY LThe windshield wiper on the van was broken - which I found out when it started storming. The truck was semi-clean - sticky residue in all the cup holders, floors in cab dirty and "some" dirt in the back. The windshield situation made for a very dangerous drive home. The other issue is with the main reservation people. I asked for a place where I could have someone available when I picked up the truck. They changed my reservation to this place, which was closed. I had NOT asked for any dollies, but when my reservation was confirmed, there were 2 added to my invoice. I had to call to get that removed from the bill, but I had no way to have them removed from the truck, since the pick up place was closed. Customer service told me to just "leave them in the wrapped plastic so we know you didn't use them" and leave them in the truck. Told her I was going to be pushed for space and didn't want the dollies taking up room. She gave me the name of a place to drop them off at when I picked up the truck. Hmmm - that place was closed. AND, the dollies were not wrapped in anything - so I made sure to take pictures of them at pick up so that I wouldn't get charged. Please make sure your trucks are in proper working order (windshield wiper) before leasing the vehicle.
Ellen KNo where to really park. Not a lot of workers around. Very nice and friendly when they arrived.
TODD R