While attempting to rent a cargo trailer at the U-haul location at LBJ Freeway - Garland they notified me that my name appeared on their e-alert system for past due or unpaid balances, I spoke with five different reps this morning (three from U-haul, one at the store; two customer service reps and two from e-alert). After speaking with the first e-alert rep, he explains that there are two red light tickets under my name with jurisdiction in New York, NYC Department of Finance, one for $100 and another for $150, both rented from RENTAL LOCATION: Allison & Sarai Auto Repair, the one on 01/25/24 an the other on 01/24/24. the information on their Recepts is as follows: CONTRACT # 28494522 CITATION - REDLIGHT 1/25/2024 @ 1:03 PM BAYRON P VIOLATION # 4034820550 BRONX, NY DESCRIPTION: E-5 EQUIPMENT NO: BE7675W LICENSE NO : AM26970 AZ RENTAL LOCATION : ALLISON & SARAI AUTO REPAIR CONTRACT # 28401309 CITATION - REDLIGHT 1/24/2024 OMOTAYO O VIOLATION NO: 4034801669 BRONX, NY DESCRIPTION: E-5 EQUIPMENT NO BE7847C JURISDICTION: NYC DEPARTMENT OF FINANCE RENTAL LOCATION : ALLISON & SARAI AUTO REPAIR I explained to the reps that I have never been to NYC and much less rented a U-haul in NYC. They have so far blew me off and claim that they are my charges even though my driver license is a texas License not an Arizona as they have on their contracts, and I have never rented a U-haul outside of the Dallas DFW Metroplex. They refused to get me to a manager and my efforts to rectify this situation have been fruitless. I no longer wish to do business with this company but I am concerned that my personal information has been compromised by their employees and that they have rented equipment to people in my name in other states. I will next contact the Texas Attorney General, Office of Consumer Credit and the Federal Trade Comission. Some will get their attention.
BAYRON P
Allison & Sarai Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10452
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very good service and very professional
JOSE OI have ALWAYS been impressed with the level of service that I received at this location. Daniel always has a welcoming smile and is very patient and accommodating. I will always recommend this place as my go-to rental! Fantastic staff and service!
JENNIFER CGreat customer service. Like very great
LLOYD SGet a parking
REYNALDO A