We had reserved a 15" truck at a location close to us, only to be called an hour before pickup and told it wasn't available because it wasn't turned in on time. While the rep on the phone was nice, and it wasn't his fault, this seems to be a problem with U-Haul as my niece had the same issue with a trailer three weeks ago. The rep tried to help and had a 26" truck available at the original site (way too big) or we could drive 45 minutes for a 15'. We chose the drive (although not much you can do an hour before pick up time). That site was small and took some time to get the truck, but they did their best. The truck was not up to par with the Penske truck we rented two weeks ago that had automatic windows, lock and cruise control. UHaul needs a better handle on what equipment will be turned in and when, as there was a comment made in the conversation that "maybe they turned it into another location". Wouldn't you know that?
Julie H
Scotts Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bunkie, LA 71322
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- 4.5 Average Customer Rating
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I’m thankful for the Bunkie Location- without them I’d have been stuck with hired movers and no way of moving all my things. The Alexandria location was absolute horrible chaos and useless to help. I had to drive over half an hour and thankfully Bunkie had everything I needed to salvage my move. The gentleman who handled my reservation was honest, upfront, helpful, and tried to help me salvage my situation the best way he could. I really am appreciative of the Bunkie location uhaul and how much they helped.
Joshua BIdk I returned U-Haul after hours. From what I could tell the location was clean and organized .
Adam NThe man that did the return was very inconsiderate and unprofessional. He ignored my presence and had me wait approximately 30 minutes before telling me he had checked in the return. No other communication with me.
MICHAEL HAll good
RONALD R