When picking up the rental van, the attendant did not know how to issue the release. Unable to contact her manager by phone, she proceeded to tell me I could not have the van and needed to reschedule another day. Not willing to accept the fact that my entire moving plans would need to be cancelled, time taken off work etc, simply because she didn’t know how to release the van, I insisted that she call U-Haul to figure it out. She did and the women at U-Haul quickly had the release forms issued for me. Nothing against U-Haul but if 3rd parties are going offer the service they can’t be ignorant of the process. Pushing onto the customer to resolve is a further insult.
PAUL K
Neighbors Emporium
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Caledon, ON L7K0X7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The questions are ver clever- we will not rent agin- the prices are fraudulent
Darren HIt was an absolutely a smooth process. The lady at the counter was very cooperative and professional. The van was neat and clean. Highly recommending this location. Thanks for the great job.
Junaid SIt was a really poor Maintained truck. The passenger side mirror could not be adjusted to see behind. The steering wheel is out of alignment - the rest position of the wheel is at the 10pm position. The van burned $175 worth of gas from Caledon Village to steels and Jane then to Oakville, Winston Churchill and dundas then back to Caledon. Then when we returned the van, the lady at the counter didn't know what to do. This is unreal.
Easton SIn person is still nicer
Valeska H