The man that was there for the check in process was on the phone the entire time. He asked me for my drivers license, and then eventually my card for payment. He made a new reservation for me and didn’t tell/ask me if it was ok to add coverage to the reservation, and also didn’t go over any of the charges before charging my card. My card was charged twice: once for the initial reservation that he added the coverage to, and again for the one that I agreed to. He was extremely unprofessional and speaking in a different language on the phone the entire time, so, it was hard to tell if he needed anything from me, or if he was just talking to the other person on the phone. I know it’s a holiday weekend, but I’m hoping I get the payment put back onto my card from the initial reservation that he said he canceled/refunded my card right away after I told him I wasn’t interested in the coverage he added onto it without my knowledge. The trailer had a ton of dirt on the floor, which wasn’t ideal for moving a ton of furniture, including a couch. This was my first experience with u-haul, and unfortunately, not a great one.
DANIELLE M
Joys Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Caledonia, WI 53108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Better communication
LANDEN AGetting charged another day is unacceptable. We had it in before midnight and the location was open until 11pm. Thus it should have been only 3 days. No four. Therefore I will never use uhal again
QUINTIN HFast friendly service AND unlike other U-Haul locations honored my reservations
CHRISTIAN HWe had no problem with Joys Food Mart, the problem was the tires on the trailer were worn down and should have been replace a long time ago.
DEAN G