The building is old which is understandable but the lighting in there was very dark. The gentleman did not tell us that there was a mandatory $15 coverage for the van until after we paid. When we came back 5 minutes before close and I asked if I would be charged any additional fees for the return of the vehicle not being processed right now, he stated “yall are making me work right before I’m about to go home”. I understand employees don’t like when customers come in last minute but I did my very best to get it back before close and the rude comment took me aback. The room became very uncomfortable as he processed our return and we left quickly after that. Customer service will be the reason I don’t come back to this specific location.
AMANDA R
Cary Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cary, NC 27511
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Charged a fee for returning vehicle in dirty condition but vehicle was returned in same condition as I rented it in.
WILLIAM DEverything went very well! Service was quick and friendly.
STEPHEN AThe trailer lights were not working. I asked the person there to fix them; he attempted to repair a crushed set of wires replacing the wires with a worse set of crushed wires. After wiggling the wires, most of the lights came on, but the turn signals were still not working, and he was not willing to replace the bulbs. Shortly after leaving the U-Haul site, my car lost all driving lights. I had to replace a fuse. By the time I got home, the second fuse had blown as well. I had to cut out the damaged, crushed section of wiring between my car and the trailer to get the driving lights working without blowing fuses, but I still had no signal lights for the trip. I have rented from U-Haul many times, and all prior experiences were vastly better than this one. Next time i will try home depot trailer rentals
TJAI RThe experience was seamless
SURAFEAL A