This experience renting from uhaul for a permanent move was a mixed bag and extreme mixed experience. Rhonda at the Cheyenne uhaul rental was amazing . Rhonda covered a lot of inconvenience on the part of uhaul. I was schedule to pick up my truck on the 15th of September ; uhaul didn’t have the equipment until the 17th. I was delayed two days and had to pay extra rent. Then when I picked up the uhaul at Speedway ( Cheyenne, Wy) Leslie and her male colleague would not hook up the transporter for me. Finally after begging them he hooked it up wrong.. and would not assist me in loading my pickup… I called Rhonda back she drove her personal vehicle down to assist me to hook it up. Rhonda went way out her way. I was now nearly 3 days behind departure. When Rhonda assisted me I loading my pickup it was determined it didn’t fit. I then had to make arrangements to store my truck and make transport arrangements to have it hauled to northern Wisconsin. Rhonda was amazing and Leslie and her lazy colleague who wouldn’t help me should be fired.. they actually told me “we are not obligated to help you because we do not work for uhaul”. Ryan the district manager got involved and did get me a credit on the transporter and a $525 credit. But I asked for a 100 additional miles and was refused.. remember I did not have my vehicle and it cost me $400 to store and an additional $550 to transport… Both Rhonda and Ryan told me they would call me back on my request for an additional 100 miles!!! No call back from either of them really tarnished my image. I would not recommend UHAUL to anyone! But Rhonda did an incredible job.. but the fact she didn’t call me back nor did Ryan ( district manager) really soured me.
DAN L
Good Guys Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cheyenne, WY 82001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The associate was very professional and helpful
RICHARD JKeep up the great work and service 👍 you provide. Robert, Cheyenne Wyoming
ROBERT LService was very good. Rhonda was very kind and patient with me.
Annette JYard was small it was a holiday weekend but upon calling the facility they weren`t open. U-Haul wanted to have me do all kinds of downloads etc. This makes it very frustrating.
ROBERT J