the process is little long
Peter G
Western Parking
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60645
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We had an issue with the lock that accesses the keys. I reached out and the lot manager connected me to a u haul employee who was just amazingly helpful. Literally took full ownership of the situation, gave me some additional instructions and said to text the results. Remote system works well when there is this kind of competent support backing it up. Thank you!
james gOnly while picking up the truck the application was not able to show the option to pick it up . I had to contact the support and make it done which took a lot of time . Rest all was good
Rayan MStaff is great. Very nice facility and equipment in good shape. This should be the least stressful part of your move.
Brian CTo the U-Haul Customer Service & Operations Team, I am writing to submit a formal claim regarding my recent rental experience under Reservation #77613288. In the past, I have used U-Haul regularly, and both the customer service and equipment quality have always been excellent. I also want to credit your phone support staff for this trip, I spent considerable time speaking with several representatives regarding an account issue, and each agent was exceptionally kind, patient, and diligent in helping resolve the problem. Unfortunately, the vehicle condition and pickup logistics fell far below the standard I expect from U-Haul: The truck’s AC malfunctioned repeatedly, working for no more than 20 minutes at a time. This required us to make frequent stops and drive on the highway with the windows down, creating an uncomfortable and exhausting trip. The dollies reserved in advance were missing from the truck at pickup. This required an unexpected detour to a second U-Haul location to collect the equipment, losing valuable time on our moving schedule. The driver's seat armrest was crudely wrapped in tape, presenting an unhygienic condition for a commercial rental vehicle. The vehicle's driver cabin was dirty overall upon collection. The U-Haul mobile app malfunctioned during pickup, preventing self-service check-in and requiring us to complete the process through a phone browser and support agents. Given the accumulated delays, inconvenience, and poor vehicle condition, this experience was exceptionally disappointing. In light of these issues, I am requesting a 50% refund/discount on this reservation (approximately $300, accounting for my applied U-Haul Load Share discount). I hope to resolve this matter amicably and continue using U-Haul in the future, but if an appropriate refund cannot be issued for these service failures, I will be forced to take my and all my colleague's business elsewhere in the future. I look forward to hearing from your team shortly. Best, Pablo
Juan P