Gate was locked and no one would answer the phone.David S.
Sentry Enterprises LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Colorado Springs, CO 80904
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Location never logged that I returned the auto transport. Took them 3 weeks to verify it and I couldn't rent from U-Haul because I had an e-alert because of it. None of which was my fault. You should definitely consider removing this location from your list of drop offs. Terrible service.Caleb S.
I arrived at noon and no one was there. I was told to leave it behind a fence. Afterwords UHAUL called me twice to ask if I was going to return the truck even though I already had. Very poor management and wasted a lot of my time. Definitely consider taking this location off your drop off list.Caleb S.
I don't often review these experiences, however, this was such a poorly organized location I have to review. The truck was behind two locked gates with no adjacent building or available customer service to speak to. Self checkin was available but after I did so, I could not access the truck I was picking up because it remained locked behind 2 gates. It took 90 minutes to finally get the truck. The mileage was wrong and I paid for an extra 20 miles. This location should not be used in its current state for rentals.JOSEPH L.
The location was a vacant lot with a chain link fence with a locked gate. I was extremely uncomfortable leaving the transport trailer there but I did. I wasn't so uncomfortable leaving the truck because there was a lock box for the keyJoe S.