U-Haul severely messed up my reservation. I originally had a 15 foot truck reserved weeks in advance, then U-Haul contacted me days before my move and said I could only have a 10 foot truck which means MULTIPLE trips for my move 200 miles ONE WAY. U-Haul then said they could only give me 200 additional miles to my 217 miles under my reservation. So I ended up having to spend three days moving, interfere with my work schedule and spend much more in gas for the U-Haul (driving approximately 600 miles total) which ended up being EXTREMELY costly, ineffective and inconvenient. I also had to board my dog because it took the course of days rather than one day. There is NO reason for a reservation to be required if the customer will not receive the equipment they reserved. I would like to be contacted by upper management for a complete review of this ordeal. I don't intend to use U-Haul for my moves ever again in the future after this conundrum.Antonio T.
Moving Truck Rental in Colorado Springs, CO at Astrozon Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Colorado Springs, CO 80910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.