I've rented from U-haul for years, this was the absolute worst experience I've ever had. I called a different location to try and set a reservation, they didn't have the size truck I needed, which wasn't an issue, but referred me to another location where I could pick up the vehicle with the self check out. I entered in my starting and finishing location and picked up the truck, no problem. I was moving from Brighton to Fort Collins so I needed a one way rate, which is what I had entered. When I went to drop off I was told that my reservation was in town and I'd have to call the 1-800 number in order to change it, I sat on hold for 30 minutes before reaching someone who told me they couldn't authorize the change of drop off but would transfer me to someone who could. When I reached the second person I was told that the truck had to be returned to the original location and there was no way to drop it off at any other u-haul location near me. I spent two hours driving, and paid almost 3 times what I was originally estimated. Huge waste of my time and my money. Extremely unsatisfied with the overall level of incompetence and poor customer service I received.Anthony P.
Moving Truck Rental in Commerce City, CO at ScienTurfic Sod
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Commerce City, CO 80022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The location was excellent but UHaul's website was running slow and it took about 45 minutes to rent the truck. It was a waste of my time and the location staff's time. Might find a Penske next time. UHaul's flailing tech was ridiculous. I o ow the problem was on UHaul's end in part because it took like five minutes for me to click through the DL photo process. The attendant at the location would click on something on Uhaul's site, then we'd wait for five minutes for it to finally load. Ridiculousâ€”I have things to do on moving day. Very disappointed.ALEXANDER R.
customer service didn't have my drop off listed even after they called me and texted me a drop off location. Took 15 minutes of calls to be able to leave the truck!Guy J.
The most kind polite person at the desk for check out! He made it so easy to rent from U-Haul, the location was perfect the truck was spotless, the check out what is simple and easy. I'll be back shortly! Whenever I need a truckLINDA V.
More variety of vehicles.MATTHEW E.
The location was great, the website was inaccurate when booking the truck.Javier M.
Love this location. I will tell all my friends about how Helpful the people at this dealership were. A+++++Ken S.
None needed based on my expreienceJason H.
Slow checkout and couldn't check the trailer in after hours.William E.
The trailer had motor oil all over the floor. This was an fing mess. I should not have been charged.Douglas S.
Very friendly and helpful.Deacon C.
Nothing everything and everybody was greatThomas B.