Not their fault, but U-Haul had me use the online check in process to pick up our trailer. I then got a call from the pickup location worried that the trailer had been stolen and when I explained I had picked it up they claimed that was “Not U-Haul’s policy” for trailer. There is clearly a poor communication system in place between U-Haul and local partners and it created a lot of friction and confusion for us while we’re already swamped trying to move.
Kyle D
E Oak St Truck Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Lady inside was super sweet! Very friendly and was quick! The U-Haul it self was dirty with sticky seats and sticky cup holders. It had not been cleaned out and had trash left in it with food still on ground. I took 18 photos of the different trash and sticky spots as well as broken vent pieces. The A.C. wasn't cold, but blew cool air. All in all I was grateful to have the U-Haul and the location was PERFECT!!!! It just wasn't a clean cab. That and the return was difficult. Couldn't get the app to work and had to call 800 number for help returning the truck. After that tho, I would rent from here again as long as it's from same lady! She was AWESOME!
BUFFY HThe van was very comfortable and drove amazingly. The overall experience was excellent.
James HFamily owned location; good people! I would use this location again.
Valerie MAvoid This Location – Bad Service & Extra Charges I had a really disappointing experience at the U-Haul rental on E Oak St in Conway, AR. When I picked up the truck, it was already dirty, and I had to wait over 25 minutes in the summer heat because no one was in the office at the time. When I returned the truck, I had already cleaned it — yes, there was a little bit of sand left in the back, but it was still way cleaner than how I received it. Despite that, they charged me $25 for cleaning, plus $12 for gas, even though the gas tank was under half full when I picked it up (it was supposed to be at least half). This location is poorly managed and feels very fishy. They look for every little thing to charge you extra, even if it’s not your fault. ⚠️ I would not recommend renting from this location if you don’t want to be unfairly charged.
Minh P