When we left the pick up location we had one location listed on our contract. Location was only a mile or two from move location. At 11:30 am we got a calll that our drop off location had changed to this cottage grove address, 25 minutes from move location. While we weren’t thrilled, at 1:30 when Wed emptied the truck in the downtown, very busy move address, we just wanted to drop the truck off. When we arrived, no one was at the business. We rang both the front and back doorbells, but all lights were off. There was no Dropbox for keys. We called corporate, explained the predicament, and were transferred to Madison Scheduling where we were transferred to Milwaukee scheduling bc Madison was so busy. The woman there reassigned us to the original drop off location but said that they “should” be accepting drop offs but couldn’t be certain. We opted to call the location to be sure bc we had no interest (hot and very tired from a long day of moving) to drive the U-Haul back into downtown, 25 minutes away, to be told they won’t accept our drop off). We waited on hold for 25 minutes and the very kind employees at that location said she needed to speak to the GM as they were ridiculously busy and would call me back. We’d now been at Madtown Detailing for well over an hour, and another gentleman wanting a pick up had also come, called corporate, and left. An employee did arrive, and took our check in. I will say that employee was kind, and helpful, but the overall experience was zero stars.
REBECCA H
Madtown Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cottage Grove, WI 53527
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Customer Reviews
- 4.5 Average Customer Rating
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Hitch rattled on 2” ball. Couldn’t get any tighter.
KENNETH TVery nice people and very accommodating.
Murali GThe person I spoke too was very kind and helped me return the truck quickly and easily. The open hours were tough to know as they are listed differently on different websites.
Joel KIncredible customer service! Above and beyond any reasonable expectations, very friendly too. Will use this location every time, even though it's a bit out of the way. Totally worth it!
Lorina F