The guy up front said he will not accept the keys because his manager told him they are not a U-Haul drop off locationAaron H.
Dual Stop Council Bluffs
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Council Bluffs, IA 51501
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- 2.0 Average Customer Rating
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Parking lot was small for the truck that we had, the personnell was not affliated with U-haul and couldn't speak English so they couldn't help when we were having issues with the website. We will be picking a different site for any future moves.Andrew F.
Gloves and sun glasses were left in the vehicle from the previous renter. Passenger floor had some dirt (not too bad). It was apparent that no one had inspected the vehicle interior from the previous renter. I had issues checking in the vehicle due to a license transfer I recently got. The location attendant wasn't able to help me because he didn't have access to the UHaul system and the other person was not there. The attendant told me I should just â€œgo to another location.â€ I was finally able to work out the issues through the online chat session. It's pretty terrible that the online group is more helpful than in person. THIS LOCATION WAS ABSOLUTELY DREADFUL. Worst experience I had at a U-Haul site.Nathan S.
I dropped it off and the guy said he'd check it in, no problem. Apparently he didn't check it in until the next day because I got charged an extra dayNick G.
It was difficult to tell that it was a U-Haul location. It was basically a convenience store and the store worker seemed a little surprised that I was dropping the truck off. He did not inspect the truck.BRIAN R.