Staff was unbelievably rude and we will never use this location again
Katie W
Texas RV And Car Care Specialist
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cypress, TX 77433
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The battery on the U-haul died at my first stop off the lot. I called the location where I picked it up and asked for assistance as I was only 10 mins away. They referred me to Uhaul Roadside assistance. When I called Uhaul Roadside assistance, the girl kept trying to pick up the phone and did not know how to operate it and ended up hanging up on me twice. I had to have my husband leave work and come with his large pick-up truck to jump start the Uhaul. It took an extra 2 hours of my day PLUS time that my husband had to take away from work. Once we got it jumped, we still needed to move a whole houseful of goods (which was already loaded in the back of the truck), so I had to drive it straight to the next location and NOT turn off the Uhaul while I unloaded (knowing I wouldn't be able to get it back up and running). Upon turning the piece of junk into the dealer, I told him that I was unable to fill the gas tank because I couldn't turn the truck off in order to return. I was so frustrated. He was on the phone with someone the whole time I tried to speak with him. I told him that I would not be paying for the few gallons of gas that I was unable to refill because they had already cost me a lot of money in the time both I and my husband wasted dealing with this junk. The owner agreed and said he woudn't charge me. I got the receipt tonight and he did charge me for the gas. I will never rent from them again...and it's a shame because I was needing to start renting a uhaul 2-3 times/month and this location is right outside my neighborhood.
Jenna BFriendly, gave good advice
ERIC GSuper friendly and fast at this location!
RAYMOND DI was told I could not rent the van "one-way". The explanation was that all Vans were "local" and there would be a $400 charge for renting one way. BUT the license plate was from Arizona. How is that local? Then, I was not told that the location would be closed on Saturday and I had to check in using the app. Absurdly, the person who told me this had been in the office on Friday, but was in the repair yard on Saturday when I arrived, but refused to help me since the office was "Closed". I had to download and install the app, then go through the process. My expectation was that I could just drop off the keys and go.
William P