Customer service was helpful and took care of everything needed. Thank youRon M.
(U-Haul Neighborhood Dealer)
Dallas, OR 97338
- Mon–Fri10 am–6 pm
- Sat–Sun11 am–4 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Dallas, OR 97338
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- 4.0 Average Customer Rating
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Reservation was easy. Equipment available and in good shape. Staff was helpful. Overall a great experienceMark L.
I specifically requested this location because they are open on Sunday and I wouldn't have to drop the trailer off in an open lot with the place closed. I arrived, walked up to the business and someone came out of the door and headed to their vehicle and never acknowledged my presence and I figured they were a customer. I walked in and went upstairs to the office and while I was standing there I heard someone yell we are closed. I went down the stairs and said, well I have a contract here that says you are open 11-4. Same guy from outside says it's a holiday. Granted it's Mother's Day, but not a holiday that would close a business. I said, well, I have a trailer for you, what would you like for me to do with it. He said just do the online check in. This was exactly what I wanted to avoid doing, but oh well. As I left I said, you should work on updating your hours and he replied that I should work on my attitude. Really? I did everything I was supposed to and they did nothing. The way this should have gone is: for instance when he saw me pull in and walk up he could have said that he was sorry but they are closed for Mother's Day, but if you want to use the online check in, you can park the trailer over there (or open the gate and say just put it next to the other one) and check it in. So, based on the app instructions, I chose one of the only spots that doesn't block the entrances and exits and dropped it, did the check in and took several pictures. Ironically, while I was dropping the trailer, another pickup with a camper trailer showed up and someone came out and opened the gate and let him in...still never even acknowledging my presence. I will never return to this location again, which is unfortunate, as I have had good interactions with the employees before.Shawn M.
problem is not with location but with UHAUL overall. got charged for two days despite not having the truck a full 24 hours, which is bullshitDonald U.
No improvement needed. We particularly appreciated Ariel's referral to a labor service who helped us unload the truck. Workers were prompt,pleasant, and got a lot done beyond just unloading boxes! Great resource!!!RICHARD H.