It took about 7 tries to get a uhaul. We started at 11:30 in the morning and didn't actually get in a uhaul until after 5. They moved around are pick up location multiple times and the people at the locations were less than helpful. They were all dismissive and unresponsive.Cheyenne K.
Auto 285 Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Decatur, GA 30032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.5 Average Customer Rating
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When I pulled up into the parking lot, I thought I was in a run down area and the plaza was shut down lol I was paranoid to leave my uhual and trailer there! The box to drop your key off at was outside of a auto/tire shop that didn't look all that great either and the man told me there was no office, you just drop it off in a parking spot and put the key in the box and go about your day. I made sure to take pics of the truck and trailer before leaving. Not being a â€œKarenâ€ but seriously thoughâ€¦anyone coming from out of town would of been skeptical as well.Chandary P.
This location feels like a scam. No one works here, it is a mostly empty parking lot, and it looks like it is only meant for drop off not pick up. We waited for 2 hours in the hot sun on hold on the phone with uhaul corporate trying to get someone to help us. The only bright spot was the Area Manager Ryan who came to help us. He was very helpful and got us on our way. Otherwise we are extremely disappointed with uhaul's customer service through the phone and would NOT recommend this location. Everyone we spoke to at uhaul corporate put us on hold or disconnected the line. Terrible customer service (except Ryan who was great).Rachel S.
Location could have had a U-Haul sign visible.Darius M.
The truck was garbage I am not going to use an authorized dealer l, I am Covid long haul senior , was charged too muchzenette S.