The vehicle was low on gas (not full) 4/5ths maybe. The interior of the truck was appalling - possibly used to move farm animals, or a hit deer? After retraining the vehicle using the automated system the Uhaul of New Haven harassed me for roughly 2 days looking for the "missing truck". While charging me a cleaning fee of $50 - absolutely unheard of. I don't have the time or desire to argue with you customer service team (which leaves much to be desired) about this issue. Don't advertise a service if you're are incapable of providing it at a reasonable standard. Just awful.
Michael S
One Source Towing And Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Haven, CT 06512
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Customer Reviews
- 2.5 Average Customer Rating
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The lockbox was super far from the truck and a little tricky to find. Directions might be nice
Spencer BI reserved a truck in Guilford CT and then was told I would have to go to East Haven instead. U-Haul should have made arrangements to bring the truck to Guilford rather than ask me to drive 30 mins out of my way. The location was in an industrial area with very poor signage. And the first attendant we spoke to had NO idea what was going on or how to help us. The young lady there had to help us and she was fine. But, the truck was parked several hundred yards away from the "office." I would never rent from this location and will likely not rent from U-Haul again either.
MERTON GThis drop off location is in a remote location. It does not matter whether you come during normal hours or not, they operate on a key drop off box. It was raining and visibility was poor. There was a sign on entering the Auto Mechanic shop that said yo drop off key in the drop box, but the sign was not bug enough. On entering the makeshift office, I greeted the gentleman and explained I was there to drop of the Uhaul rental. He said go back to the entrance and there is a drop off box on the right to drop off the key. Seconds, after I left, I realized that I had forgotten my EZ pass box in the truck. I called the gentleman back and he qas kind enough to come out in the rain to open the drop off box so that I could get the truck key to recover my EZ pass toll box. I will not recommend this place for drop off of your rental truck.
GEOFFREY NWere the personnel helpful? THIS IS NOT APPLICABLE BECAUSE OF THE CONVENIENCE OF DROPPING OF WHILE LOCATION WAS CLOSED. THIS WAS APPRECIATED. The down side was the place of return. It was obscure... little signage and very few directions. The first sign made you belive that you were at the right palace... then upon observance we saw this was not the case... we drove further looking for indicators... I saw a couple uhaul mini trailer hitch ups on the side of one building,,, a lot of junk and dibrese surrounding them... decided this was not the place.... Cars and other vehicles were parked in disarray everywhere... We drove to the other side of the large lot to find another uhaul sign at the oepning of another fence... we drove in pas another large factor building with a trailer on our left... driving around the building more trucks, tractors and other vehicles... no indicators if this was uHAUL LOCATION, WERE TO PARK ( THERE WAS NO ROOM), TURNING AROUND HEADING OUT PASSING 2 BUILDINGS BACK TO THE FENCE WITH SIGNAGE ON THE OTHER SIDE, I DECIDED TO PARK THE TRUCK NEAR THE TRAILER... A DRIVER PASSING US HEADING TO THE BACK TOLD US THAT THAT WAS UHAUL, BUT THEY WERE CLOSED. THIS WAS THE ONLY REASON WE KNEW WE WERE AT THE CORRECT PLACE, THE WAS NO UHAUL DROP BOX AROUND OR ON THE TRAILER, THERE WERE MAIL BOXES THAT SAID "TRANSPORTATION" THEY WERE NOT SECURE. HAVING NO OTHER APPARENT OPTION I DROPPED THE KEYS INTO THE LARGER ON... AFTER FOLLOWING THE DIRECTIONS ON THE APP, TAKING THE AND UPLOADING THE PICUTRES I BEGAN TO DRIVE AWAY... BUT THE KEY SITUATION DID NOT SIT RIGHT FOR ME, SO I TURNED AROUND TO LOOK AGAIN... TO THE RIGHT OF THE ENTRANCE I FOUND THE UHAUL DROP BOX. ... it was way in the back of what appeared to be a truck refuse/junk yard... ... We really had no idea were to park the truck... and the keY deposit was a ways away... we had to look pretty hard to find were to find the a place we ASSUMED WAS THE PLACE PLACE TO PARK. WHICH GOT AFFIRMED BY A PASSER BY... THEN WE HAD TO SEARCH FOR WERE TO PLACE THEY KEY... AFTER LOOKING A WHILE WE FOUND THE KEY BOX. TIP: PARKING LOCATIONS SHOULD BE CLEARLY MARKED AND THE KEY RETURN SHOULD BE NEAR THE PARKING RETURN AND CLEARLY MARKED... THERE SHOULD BE NO ASSUMPTIONS BY THE CUSTOMERS.
Dar W