This location is fine but the online rental system clearly had a glitch in it. It had my tow vehicle as the wrong vehicle and it had the vehicle that I was towing listed as the wrong vehicle. The straps failed on the trailer causing my car to fall off.
Mark P
FMK Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkhart, IN 46517
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
got there in one of the straps on the tow for the car was broken so we had to wait for it to be replaced that should’ve been handled before we got there took time out the trip the guy that was there was very nice very kind best for the equipment. It was very junkie. The truck drove fine which scared us so of course once we made it to a busy road an accident occurred.
deshon eThe gentleman ("Pop") who owns this location was friendly, professional, and helpful. The facility is a small auto repair shop that rents trailers on the side. This location was assigned to us after the original location assigned turned out to be horrible. Thank you for re-assigning us. The original assignment was the worst. When we arrived there were about five or six trailers of the type we'd ordered. We walked in at our assigned 10 o'clock time and the clerk said in broken English, "12 o'clock." I said our trailer was to be ready at ten, and he pointed across the street, made a scribbling motion with his finger in his hand, and said, "paperwork, door." We finally realized he wanted us to go to the service station across the street, where we were again told "12 o'clock." He finally said someone would be there in five minute. After another half hour he said that the only person who could complete the rental was in India. There would be a manager there who "might know" how to complete the rental. At that point I called U-Haul and spoke to a very helpful woman who assigned me to the new location and Pop. I walked out the door and have no idea whether the so-called manager who "might know" what to do ever arrived. This location should lose its franchise as soon as possible.
ROBERT BThere was broken glass in the uhaul truck itself, and a tire flew off our trailer during our trip. We were told the cost of the auto trailer would be refunded, only to be told by a different representative the next day that they were only covering the $25 transfer fee. We could've been seriously injured or injured someone else with the flying tire because of uhaul's negligence and lack of maintenance on their own products.
Branson GMarcias was absolutely amazing, very kind and HELPFUL. he couldn’t have done a more amazing job.
Pamela H