When I made the reservation, I declined safemove. When I returned the equipment after hours, I was charged $14 for safemove. I called in to request a credit and was told that â€œaffiliate locations like to sign you up for thatâ€. Right, but he didn't ask and I didn't agree to it. â€œWell, you returned the equipment and agreed to the charges. Nothing I can do.â€ Ok, I said, then I want the $25 for when I booked a truck on the app and it wasn't available when I went to pick it up. â€œWhen was it? â€¦ Last month? They not gonna give you the credit when it was that long ago!â€ Is this really how you do business? I've done thousands of dollars of business with you in the last few years. Is this really how you want to treat me?JeanPaul G.
The Lube Rack
(U-Haul Neighborhood Dealer)
Eureka, CA 95501
Services at this Location:
One-Way and In-Town® Rentals in Eureka, CA 95501
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- 5.0 Average Customer Rating
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Great trip. Very friendly person.Pat M.
Once again u quoted me the wrong rate, took up hours of my day, we're very short staffed, equipment was not in the system of damaged, and did not take care of the customer. I would not refer uhaul unless it's to tell my horrible experiences I have became accustomed to over the last 7 monthsNICHOLAS F.
Terrible experience trying to pick up my 15-foot U-Haul moving truck -- worst experience ever. U-Haul converted my order to 24/7 truck share without telling me before I was supposed to pick up my truck at 10AM on Wednesday, July 1, 2021. I spent an hour and a half on the phone trying to get through to customer service and waited and waited and waited. Finally, someone told me that my order was a truck share order and I would have to go through a phone app to pick it up. I eventually figured that out and got the truck, but bad, bad, bad experience.Peter E.
The location staff was Nott very helpful however when I made the reservation I was not told this needed to be done online /phone only. The location will not help you in anyway. I recommend this is told to the customer rather than finding out at the last minute. My reservation was so messed up. Uhaul needs to find a way to track if independent locations are closed during holidays. Car rentals companies are able to manage this why can't uhaul figure it out?Alma Z.