The vehicle was in good condition. The location is a convenience store and the regular employee/mgr was on vacation. The employee filling in had no experience with the U-Haul operation. He was friendly and tried to be helpful but his inexperience required I contact U-Haul for the proper procedure to check in and out. If not for this aspect it would have been a much better experience.
JAMES M
Gate Way #52
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flower Mound, TX 75022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The guy was nice and tried his best but it took a long time to get the rental. I think he’s new. Overall, the rental experience wasn’t good. Book at one location and they didn’t have my truck so I had to go to another location. Truck was dirty. Got charge for extra miles when all I did was move from 1 location to another and stop by for gas on the way.
Thien LBack to the U-Haul truck was dusty and dirty. Left dirt on my furniture and belongings. Also I paid for one dollie and 12 furniture pads and neither was in the back of the truck. Please advise on how to request a refund on these items.
Jordan HDrop off instructions are not clear. Phone number rings to a fax line.
Brittany HThe Uhaul I got had a strong smoking smell. I puked after driving sometime
Sai K