Absolutely the worst experience ever, booked a truck for the hideaway storage McGregor location, got there and said they had no trucks and sent me to a different location on Gladiolous they said their computer was down. Finally got a truck which now had to drive from and back to which was 10 miles extra from where I was renting it from. (Which I was charged for.) Truck was almost empty on gas , and the transmission was so bad it would never go out of first gear. Absolutely a very big safety hazard.Rebecca S.
Moving Truck Rental in Fort Myers, FL at Gladiolus Mobile
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fort Myers, FL 33908
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The truck was great - no problems at all. The pick up location is not really nice.Aimee M.
Have signs? It was a gas station so it was very hard to find and understand that we had to talk to the gas station worker.Amy P.
To be able to give me a refund for using less miles.RONALD L.
Terrible rental experience and professionalism at this locationJONATHAN R.
The location is a little rundown but excellent customer service and trucks are clean and ready to gojordan U.
The u-haul location offered absolutely no help in attaching the trailer. The parking area was very cramped with little space to maneuver. The only way I could get out of parking area was by driving through the car wash. I would not recommend this location. I have had many very satisfactory experiences renting from uhaul in the past and hopefully will again in the future.Robert B.
Friendly and attentive service. Easy pickup and drop off. I called ahead to get clarity on best time for pickup to avoid crowds.Michael K.
Horrific customer service. I rented online and this clown took 40 minutes to get me out the door. It's a gas station, one persons working in the middle of the day, and he stops every single time someone walks in to buy a water, cigarettes etc etc. every time. The computer timed out 3 times, forcing him to ask the same questions he'd already asked 3 times. Avoid this place. BTW, he couldn't care less about your Uhaul experience.PAUL B.
This is a convenience store with one employee. Bless his heart, he was trying but had customers coming in and out and also mentioned the internet connection was poor. So, it took forever to get checked in and checked out. I had the truck about an hour and it took almost that long to check it in and out. Not the employees fault, he tried - but he had no help and his store is busy. The mobile check in didnt work. It came telling me I was not at the location when i was standing right next to the UHaul truck! That is why i had to do into the store to check in. What a joke. Was happy with the truck and the employee was nice but this is not the appropriate place for a UHaul rental if you can't have staff to help.Valerie T.
There was one person running the entire store I was push to the side for over 45 min very unprofessional I will NEVER use this place again.Susie P.
The gentleman at Gladiolus Mobil was great & was very helpful. He's very customer focused!!!!robert D.
The truck ac did not workChristopher B.
The employee on duty did not perform a walk around of the truck and overview of the truck's equipment. To me, this is a huge liability on Uhaul's part. Once we got the truck to the storage facility to pick up our unit, we discovered the interior bed of the truck was littered with oil dry/cat litter. Imagine being 200+ miles from home without a broom or blower. Very, very lazy on their part.AMY C.
I guess I should have looked closer at the equipment but there was no ramp on the 10 ft truck. I missed that in the description.CHARLES D.
Very shitty store owner.Frank U.
Another excellent experience at my favorite UHAUL location. No issues on pickup or return. Customer service was outstanding.WILLIAM L.
The two men working were both rude and rolled their eyes at me when they watched me open the door by myself with a dolly. I then witnessed one of the men scream at a customer unprovoked. Will do business elsewhere.CHELSEA U.
I was urged to reserve a truck so I reserved a 15 ft truck. I got there and they didn't have the truck or reservation..they said. However, although I told them my sister was renting it and she would be driving they made me rent it because I made the reservation they said they didn't have. It made no sense. My sister and I both went in and said since no reservation we will take a 10 foot truck and made me, who wasnt driving put in my name and give my liscense. It just made no sense. I'd probably choose another location next time.patricia P.
I always try to rent from this location (Gladiolus Mobile). It is a very convenient location. The staff have always been very accommodating, as well as friendly and professional. There is usually a single person working and it is also a "convenience store", so there are times you may have to wait a few minutes. Using your mobile app makes things go quicker. Basically, I do everything on my phone other than picking up/dropping off the key. They usually have a great selection of trucks/trailers to rent. When I returned the truck, the clerk even came outside to help me get things done faster while I was refueling. Great service and pickup/return were both excellent!william L.
Lights on equipment were not working correctly. I needed to stop several times to adjust the wiring and "patch" the problem.Donald M.
The pickup location could have given us a much better experience. Here are some recommendations: Mark with some kind of signage to indicate that the gas station is the Uhaul pickup location, have equipment ready for pickup at requested time (furniture pads and dolly ready), have gas in truck prior to pickupmarcus M.
Kamar was great to work with!mann J.
Very nice and professionalruth L.
Nothing to improve at this location.FRANK D.