I never met anyone on site, but it was ok and accessible. The truck itself was horrible. The transmission is awful. The air conditioning never did get very cool and the fan was stuck on high only. The steering wheel is disgusting and deteriorated from sun damage and should be fully replaced because there was no coating on it and it was just spongy filth that got all over your hands.
CYNTHIA S
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76131
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Customer Reviews
- 4.0 Average Customer Rating
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First time driving U-haul and it worked perfect!
STEPHEN GThis location was fine… I did have an issue with U-Haul in general though. I booked at a location closer to where I was moving from/to. It said 100% guaranteed available. I was only 1 mile from my apartment and should’ve only required me 5 miles driving max to pick up and drop off. 2 hours prior to my pick up time I was asked to call because there are changes. I called and they changed my pick up location to somewhere 5 miles away from my apartment. In addition to this, when I picked up the U-Haul I asked if I was able to drop it off at the U-Haul that was right next to my new home and they told me I had to call U-Haul customer service to check. I called U-Haul and was immediately told no, I had to return it to where I picked up. So something that was originally supposed to be 30, ended up being almost 75.
TRACI SNo one was in the office to give me keys during the business hours, causing me to wait for u-haul assistance
Wesley BAfter having to move to a secondary U-Haul because the first wasn’t actually available. I spent 45 min trying a bad code while waiting on customer service. Turns out the key was in the wrong box. And the correct box was for the wrong car. This was a mess all around.
Andre C