Pleasurable experience, had to switch my rental day last minute. There were no problems, the truck was new. Everything went greatZachariah S.
Moving Truck Rental in Franklin, MA at Franklin Transmission & Auto Care
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Franklin, MA 02038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Good ServiceYogeshkumar P.
I rented the truck at 5 for a couple of hours. The operator told be just bring it back by 9. I said I'll be back in a couple hours. He never made any indication that I would be charged $20 to return the truck that evening. I was shocked to be charged $20 after hours fee when I only had the truck for a couple of hours, not the full day rental I paid for. I then got charged $25 to fold 2 moving blankets. I feel like that was a $45 rip off of my money. I've just moved to a temporary location then will be doing another major move in December. I've also rented 3 U-Hauls in the past couple months. I'd like the $45 returned to me. If not I'll stop doing business with u-haul. When told of my dissatisfaction I was told â€œ I don't care it is what it is.DORIAN D.
I had to ask a business along the road where to find the U-Haul. It's up behind two other businesses on a hill.BARBARA D.
The owner was so nice. Would highly recommend them! Great peopleJennifer G.
Don't back the truck into the trees. I couldn't see the rear of the truck and the back was left open. By the way, you should be sending a review request for the whole rental process, not just the pickup and drop-off locations. The process was terrible.Joseph T.
Horrible customer service and customer care. The representative fraudulently told me he had changed my reservation to allow drop off at any location, and then Uhaul charged me almost $280 when I dropped off the truck. When I made a claim to remove the charge, I got a horribly worded generic email saying my claim was rejected, all without any â€œinvestigationâ€ from the â€œmanagerâ€, Joe Garrow. I will never be using uhaul again and wouldn't recommend uhaul to anyone elseColton B.
The person that took the call was too unpleasant. I realize she handles many calls but she should not be working there if she has to talk to customers in such manner. Rich from the branch was not good either. Told me to call the toll free number when he could have taken my order, but told me he was too busy. Took me almost an hour to get the call thru. Online process is complicated and ended up cancelling the good reservation. IRyo T.
The charges for mileage doubled from the estimated $0.38 per mile to $0.77 per mile and i would like an explinationkatherine M.
Better signage to the Uhaul location it was a little hard to find.andrew G.
Passenger side view mirror was broken, which did make the driving experience more dangerous.Surya M.
I already emailed you guys. Still waiting for a response.David F.
I am in a shock what receipt I have got after my car rental.Oleksii K.
The process was very easy, no improvement necessary.Gary G.
No complaintsSuzanne L.
This is the 2nd time I have reserved, paid and completed the online check-in only to have to redo the entire process in person when arriving to pick up the vehicle. Short answer - your online reservation program is useless.Roger K.
On line check in was too dificultJohn M.
Was very reliable and dependable and caring and looking out for the customerALAN M.
A great experience.john J.
Worse experience I ever had. They had me drop the truck off in a location 30 mins away from where I moved. When I pick the truck up there was trash inside the cabMike K.
When I called to check on the truck being dropped off, they were very helpful.Annanita W.
Very helpful and friendlyThomas O.
U-hual cooperation is heavily into extortion. I paid for my truck at my pick up/ drop off location. Then the Uhaul cooperation charged my credit card. So I paid double. I am contacting the attorney general and I am planning a lawsuit. Uhaul sucks!!!!!!Richard S.
Good service. Staff is very helpful. I wanted to pay 14 dollar for insurance. But you charged me 28. And a lot if fees that not included in rental price. Charges is way far from advertised price.NIJIATI M.
Great people to deal with. Highly recommended!!!!!Richard S.