The vehicle was clean and the attendant was friendly. However after using the vehicle a total of two hours and 42 miles, I was refueling and the vehicle did not start. I waited two hours for uhaul assistance and when he arrived, he diagnosed that the fuel pump was damaged. The vehicle was towed away and I had to Uber to the drop-off location to get my vehicle. While I understand that freak occurrences happen and don't blame anyone in particular, it was major inconvenience, that cost no one but me. Im not one to seek compensation but, through no fault of my own, my service was not complete, yet I was charged for the complete service. Again, the customer service was good from all involved but the uhaul is supposed to haul you, and this time it didn't.
ERIC L
Amba Krupa LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20877
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Customer Reviews
- 3.0 Average Customer Rating
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They charged me for gas on my final bill when I filled up gas paid for at that exact station 2 minutes before returning it. I will be disputing that amount with my credit card company
DOV EI just got completely ripped off. I had one price and at the end it came out to a completely different price. This place is such bullshit
Erick LBest uhaul van i have rented. Modern, clean, well maintained. This sote was on top of their operation.
Marc BMore trucks maybe but overall it was a pleasant experience
Dwight R