I believe the lady who checked us in was named Valerie. Although she was very kind, she had a lot of trouble understanding how to check us in. I was supposed to get credit for blankets that I did not use/were not opened. I never got the credit. We sat there while she tried to figure things out for about an hour. She couldn't figure out the system and finally just told us to go ahead and go and that we'd eventually 'get an email'. We did get the email the next day. It may have been the frustration of driving 15 hours that day and then having to watch someone struggle for an hour, but it seems like whatever she was grappling with should not have been 'that' difficult with today's technology. Had it not been for the check-in technology issue, I would have thought it was a user issue.
Nancy W.
Union Hills Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale, AZ 85308
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Customer Reviews
- 3.0 Average Customer Rating
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I just wanted to take a moment to say that the woman who helped me was SO nice. She was patient, kind, and she juggled several customers at once and was super sweet to everyone she came in contact with. She just makes people feel special, and that's a really rare thing. Thank you!
warren E.The truck I reserved was not available, I ended up paying more than three times the amount I expected due to their inability to provide the service they advertised! I recommend going directly to the U-Haul dealer instead of a certified u-hall (gas station) location.
Stephanie B.Great location
Shane M.These people at Valero are thief's, only had the truck 4 hours !! Charged me 2 days rental & fuel !! Even after I filled the tank. I would never recommend this Uhaul location at Union Hills & 35th Avenue to anyone!
joseph F.