I was plagued by problems at the site during after-hours access including poor cellular service which negatively affected all aspects of the mobile app, including hanging during uploading of phots. The app refused to respond at first even after rebooting phone. Finally it started to work, but hung while uploading photos and then the photos disappeared alltogether, and had to be re-taken twice. If the location had a U-haul open wifi hotspot, that might have helped, but on only cellular network the experience was a nightmare for both pickup and dropoff.
MARK A.
Millers Building Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goshen, IN 46528
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Customer Reviews
- 4.5 Average Customer Rating
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This location was fine -- plenty of space to leave the equipment. However, this was not the drop off location I requested when making my reservation. Instead of being in proximity to where I was moving, I had to go to this location farther away. One positive note: UHaul called me two days into my reservation assuming was dropping off the truck on day two. I had made a 3 day reservation initially but that somehow got changed back to a 2 day reservation. They UHaul representative was gracious and readily extended my reservation an additional day.
Peter D.I loved the ability to rent and return the van entirely on the app. What a great feature!!
Dan L.My only concern was with the UHaul app that I used to "check in" when I returned the truck. The return process could have been explained better. The app asks for a picture of the odometer and fuel gauge, but the app only lets you take the picture "live" on the spot. I had a picture of odometer in my gallery but the app wouldn't let me upload it. This was a problem because by the time I knew I needed a picture, the truck was locked and the key turned in.
KEVIN W.When I got in the uhaul truck their was only an eighth of a tank in it, and only lasted about 7 mins until my gas light turned on. When I got there it was $90 total that came out out of my bank account and then I got my reciept stating it was only $60 and I have yet got my reimbursement.
AARON H.