advise about 30 minute window of pickup to cancellation or reservation. have master key to trucks available at locations or a second key given to me for this type of issue. your roadside charge $200 to have someone come unlock the door. way too expensive i called a towing business that did it for 56$ tax in.mhave more people available to answer phones. i could not reach anyone at the Kanata location as well around 300pm. would it be possible to have a reembursement of part of my invoice due to no help to have door unlocked as i looked after it myself due only one key being given at pickup.
MARK M
24/7 Gas Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hawkesbury, ON K6A1X9
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Customer Reviews
- 3.5 Average Customer Rating
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Very dirty building and staff , not helpful at all didn’t even come and check made me pull up to very tight area with my diesel truck and van loaded on dolly at front onto sidewalk because she wouldn’t come to back and take a picture once hooked up , straps all tan here’s when I arrived took me 35 mins to untangle , NOT IMPRESSED
CRYSTAL LThe return was okay and quick but the pickup was horrible! I arrived at the location and started to get served and the person went to serve three other clients at the pump and cash before finishing my reservation. The smell of the place was awful. Took 20min to do the pickup. I was unimpressed. And the truck only had a 1/4 tank in it. I don’t know how much fuel i need so I put 100$ in the tank and that brought me above half and i ended the trip at 3/8. So I lost that money in gas. If the truck would be kept at full the problem of putting too much gas would not happen. I was not impressed with that. And don’t get me started on the fact this was supposed to be a one way trip and I had to do a back and fourth. Lose 2h of my move in just to return the truck. And the gas it took to do that…. Very frustrating experience
ALEXIS TBooked truck to find out night before no truck was available. Then they said we can give you a bigger truck for the same price but it was way more on fuel. I booked a one way to find out that they didn't have a one way available so they said they would compensate my mileage but they didn't. Called head office and a manager should get to me in three business days. We will see...
ANDREW BI have to go back and habe them correct an invoice. There is an error with the mileage. They charged 172miles instead of 172KM. Big difference. That should not have happened. One of the trucks was reported by the driver as having the steering wheel shaking all the time. The interior seemed clean however.
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