I tried to call them several times to obtain drop off information. They simply don't answer their phone outside of the hours of 9-12 and not at all on the weekends I was told after calling their other business. You are not even able to leave a message. I dropped off on a weekend and after hours so there was nobody there to assist me. I then received a bill from them for after hours drop off and an extra day. I finally was able to talk with this location and he could not have been a more rude person. He said that I didn't check in online when I dropped it off so he had to do it. I guess this is in the contract fine print. Wow $50 more for him to have to click a button on line because I didn't. The extra day charge is just to line their pockets I guess. I am in the process of moving to the area and was planning to use this service and location 3 or 4 more times over the next several months. NOT ANY LONGER
James B
Northwood Canvas And Awning LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayward, WI 54843
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful staff, straightforward pickup process.
Kyle AApp to close out rental was problematic
Darin SHad issues with uhaul mobile app when processing return.
Sarah WCourteous and helpful staff.
Ralph B