We rented a truck from this location and were given the vehicle with the gas tank below half. We returned the truck with the exact same fuel level, yet we were still charged an extra $55, which they claimed was a “penalty.” This is not accurate or fair, since we returned the truck in the same condition it was given to us. Fuel charges should be based on actual usage, not arbitrary penalties. This experience was disappointing and felt dishonest. I hope management reviews their fuel policy and treats future customers more fairly.
GETANEH D
Piney Grove Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Holly Springs, NC 27540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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One of the tires on my trailer was almost flat and the running lights did not work.
ANDREW AI was a couple minutes late with the return and the guy said he wouldn't charge me for a third day and he did anyways. Also rounded my mileage up from 279 to 300?? Seems kind of scammy the person running it.
WAYNE SI filled up the gas to where it was when I picked up the truck and they still charged me for gas. I called to discuss with them and left a voicemail and they never returned my call.
Gary DGreat service happy customer
ERICK T