The trailer I reserved was not available at the pickup point. I was not offered the $50 reimbursement as per company policy. I was also charged a "wrong drop off point" fee that was due to a mistake made by the uhaul employee. I was told that I need to contact the pick up point because they are denying this. Why would I, as the customer, have to do that? I feel like that is something you should handle internally. I made reservations for a car hauler trailer online. I put the correct pickup point and drop off point that I needed. I still have the email to verify this. When I arrived at the pickup point, the trailer I reserved was not available. According to uhaul policy, I should've been given $50 for that alone. A different size car hauling trailer was available, but the reservation I made could not be used for that trailer. The lady behind the counter reached out to a manager, and with his help they cancelled my reservation and set up the rental for the trailer that was available. The uhaul employee put the wrong drop off address, and at no point was I given a chance to review the paperwork. She came out and assisted with hooking up and took pictures. She did not give me any copies of any paperwork. Either, you can look into this and verify, or I will keep escalating. I'd also like a response for the $50 I should've received for not having my reservation available. I was willing to overlook this when I was offered the other trailer that was available, but now that I'm being raked across the coals for your employees honest mistake, I'd like to get paid as well.
Moving Truck Rental in Houston, TX at Hobby Carwash and Storage
Moving to or from Houston, TX 77061? Get FREE truck rental rate quotes at Hobby Carwash and Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Hobby Carwash and Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Houston, TX.
Cargo vans and pickup truck rentals in Houston, TX
U-Haul cargo van rentals and pickup trucks in Houston, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Houston, TX 77061. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Hard to park trailer
Billed me one price, then charged my card something else upon return. Still haven't answered why this happened yet!
Every professional service and friendly. She even take yours time to show us where to park the return trailer
Drop off location should be noted on the pickup documents. It wasn't easy trying to locate one near destination.
I showed up and the door to the office was locked. I tried to complete the rental on the app and it was horrible. The agent wasn't real responsive and the texts were just short and quick. I did not get a copy of my receipt.
Vehicle was an ashtray. The smell was so bad I had a headache on the drive home and had to return it before I could use it in concern of my furniture smelling like cigarettes after using it. I will never go to this location again.