When I arrived, the location did not have my dollies or blankets that I had requested. They dug around and found 10 out of the 24 blankets and gave them to me in an unfolded and heaping pile with duck tape all over them. The truck also had less than 1/8th of a tank of gas.
Kristy M
B&G Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77089
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Customer Reviews
- 3.0 Average Customer Rating
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Location took 30 minutes to provide keys. Did not understand the process related to mobile app customer experience.
Guy KThe cab of the truck smelled horrible and was not cleaned after the last person had used it. The person who had the truck before me left items including drugs in the cab. From the look of the cab of the truck tells me that this location does not inspect or clean between truck usage. This location does not carry all the items needed for moving. I was charged for furniture covers and there were none in the truck upon pick up. Decent customer service but when I felt like I needed a bigger truck he did not offer another option and it’s just not a great location for U-Haul.
La KI got over charged so that needs to be fixed
Hensley TThis rental was the worst experience. I will never ever rent again using this app. Everything that could have went wrong, went wrong.
Sheri A