U-Haul Moving & Storage at Keystone Plaza

U-Haul Moving & Storage at Keystone Plaza

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Address

5251 N Keystone
Indianapolis, IN 46220

(317) 257-4291

(N Of Fall Crk Pkwy)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Indianapolis, IN at U-Haul Moving & Storage at Keystone Plaza

Moving to or from Indianapolis, IN, 46220? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Keystone Plaza. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Indianapolis, IN will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Keystone Plaza

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Indianapolis, IN.

Cargo vans and pickup truck rentals in Indianapolis, IN

U-Haul cargo van rentals and pickup trucks in Indianapolis, IN are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Indianapolis, IN, 46220. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Indianapolis, IN, reserve a van for your moving needs from U-Haul Moving & Storage at Keystone Plaza!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Gabriel M. on 5/24/2016
Rating: 3 out of 5 stars

This uhaul store is super small, which doesn't make sense because they're very busy. You can also tell that they are extremely short staffed and don't know how to handle it properly. Kirk, a sales associate, was just very unfriendly. Just his demeanor and over all attitude have left a bad taste in my mouth for the UHaul company. This location seemed to have no management presence whatsoever. Someone needs to go in and figure out what's wrong at this location and fix it. Would not recommend this location to anyone.

Marcus R. on 5/23/2016
Rating: 5 out of 5 stars

nothing

Marcy T. on 5/23/2016
Rating: 1 out of 5 stars

The computer system/card reader was completely down, which meant that the entire process of getting our u-haul was lengthened. I arrived at 8:50 for my scheduled picked up at 9:00. I did not receive my u-haul until 9:50. Furthermore, one of the staff members was incredibly unprofessional. While working with customers, he was frequently swearing loudly about the system's failure. While I understand that he was extremely frustrated, it was incredibly disrespectful and unprofessional.

Sarah H. on 5/23/2016
Rating: 3 out of 5 stars

The location and hours were convenient. However, I was charged for furniture pads that I was not given.

Richard T. on 5/22/2016
Rating: 5 out of 5 stars

The general manager helped me with my hitch. She was very pleasant and engaging. It was a fantastic experience.!

Nancy L. on 5/22/2016
Rating: 5 out of 5 stars

Convenient location to where we needed it to be. Very busy store.

Donnie C. on 5/20/2016
Rating: 3 out of 5 stars

Have more than one attended working

Rachel S. on 5/18/2016
Rating: 4 out of 5 stars

The CSR, Kirk, was amazing! Super fast, knowledgeable and polite. Keep him and give the man a raise!

EVAN C. on 5/18/2016
Rating: 2 out of 5 stars

Apparently the service person there was having a bad morning that day. He was a early 20s kid with shoulder length brown hair and black glasses. Got pretty much the bare minimum for customer service. Then on the next day I was supposed to return it before 9AM. Well the door says that the place opens at 7AM, so I arrived at 7:10 but no one was there. I eventually decided to just drop it and take off thinking the security cameras would document it enough. Then returned at 7:30, still locked up. So I went to my job and then called several times and found that there was some automated phone system that forwarded my calls to other U-Haul places; which I assume it because no one was at that one. I've rented 2 other times from that place and found the experience to be normal, but this time it was a little lacking.

Jack R. on 5/15/2016
Rating: 1 out of 5 stars

There was no one ahead of me, 2 guys behind the counter but I still waited significant time to check in. Then finalizing my reservation for storage was a hassle. Very intrusive, and the worker had trouble with the systems since he'd only been there "a couple months".

David E. on 5/15/2016
Rating: 5 out of 5 stars

We have rented vehicles from this Uhaul location several times and the service and equipment has always been excellent. Yesterday's experience was no different. The equipment was fine and the check in and return went smoothly. Great friendly staff!

James J. on 5/11/2016
Rating: 3 out of 5 stars

I drove the vehicle 38 miles and filled the gas tank, before I turned it back in. The cost was $11.17 to fill. The gauge was at the "F" when I picked it up, but after the fill up the gauge was way over the "F". Is someone siphoning off the additional gas?

James Brian T. on 5/10/2016
Rating: 3 out of 5 stars

Arriving into the location, the female employee was on the phone. There was no greeting of any kind, nor acknowledgement of my arrival. Afterwards, it took a bit of time for her to set up my "pre-reserved" free storage unit. As she finished, she asked me how I'd like to pay for the unit. "It's free!" I stated. "No, it's not!" was her response. I then said, "No, I get a month free and it's already been reserved." "No, you don't!" Fortunately, the male employee asked if it was a one-way rental, and it was, and he advised her it was a month free. They said she was new, about a month. However, her attitude and unwillingness to explore that perhaps the customer was correct made her seem rude and not very friendly. He took over after that. He showed me to my storage unit, and said that when I was free, just to buzz the office, and he'd come out and do the truck return right there. Very nice and customer-focused. After unloading the truck, the male employee came out, pointed out my windshield mounted phone cradle (thank you!), and took the truck. He then walked the receipt back to me and advised me everything was great and to have a great day! The storage unit itself is dark... no overhead lighting, of any kind. The only light is what comes in through the door. Otherwise, clean and easy to access.

David K. on 5/10/2016
Rating: 5 out of 5 stars

Fast and Friendly!!

Teresa B. on 5/9/2016
Rating: 5 out of 5 stars

Very helpful and courteous. Great rental experience!

Natalie W. on 5/8/2016
Rating: 3 out of 5 stars

This location is very under staff,when I returned the cargo van I wasn't told if I had used up all the mileage or not ,the guy pulling the returns up looked as if he was over worked and not a happy person. So I won't be using Uhaul again service was poor I was giving a price of &122 with tax and everything over the phone from the 800 phone number but when I got there my price went from $122 to $138. SMH

donell h. on 5/3/2016
Rating: 4 out of 5 stars

Overall experience was very good. The truck was a little jerky when it would come to stops and when you would push on gas. But other than that was a great experience. Will be coming back when I need another truck.

April S. on 5/3/2016
Rating: 3 out of 5 stars

The truck they gave me was dangerous to drive. It had transmission and front Chasity issues. I had to return it immediately to get another truck that was way to big for my move. This return process delayed my move and I was charged extra money on my card. This extra was reversed after going back to the store and inquiry about the reason for the extra charge. My experience was not a good one being that this was my first time renting from U-haul

Crystal R. on 5/1/2016
Rating: 3 out of 5 stars

When I arrived in Taylor, MI, I was informed by the receiving rep that the Auto Transport was defective and that my car was not on the transport properly.

wyleta m. on 5/1/2016
Rating: 5 out of 5 stars

I have rented from this facility several times. However, this was the first time, I was advised of the check in procedure and place to come in at.

Kimberly W. on 5/1/2016
Rating: 1 out of 5 stars

My reservation for my Truck was at 11 and there was no trick available at that time. We did not get a trick until 2 and there was no discount for the inconvenience. I would have expected any other company to try to please their customer. I would not go back to rent from this area again.

Darin H. on 5/1/2016
Rating: 4 out of 5 stars

Overall, I thought it was a good experience. The staff was friendly and helpful. The pick-up and return was easy. I like the online check-in. The only problem I had was the small area to drop off truck, but I understand space constraints. Thanks!

ROBERT A. on 4/28/2016
Rating: 5 out of 5 stars

None I know of

Dorothy K. on 4/26/2016
Rating: 2 out of 5 stars

I want someone in customer service to contact me ASAP regarding the cost associated with the U-Haul rental. I have various complaints that include not getting a U-Haul; instead got a van. I had to make several trips and hit my head twice since it was so low, even for me being short. The manager could've negotiated with the other local store, but refused to in order to accommodate me. In addition, the cost is not fairly priced and I want to discuss credit being placed on my account. Frankly, my family has used this Keystone location for years, and we like the folks at the front desk...they do what they can to help their customer, the manager was not at the store, but would not even slightly budge to help. I will not go there in the future, sad to say. I advocate local businesses in my community and would give this experience a low review. 317-502-7217. Thank you.

Tara G. on 4/26/2016
Rating: 2 out of 5 stars

Bad attitudes. Not very friendly. I had reserved a 10' truck almost 2 weeks in advance. I even stopped into the location the day before to confirm everything. When I went to pick-up the truck today, I was told that there wasn't one available, that one was in for repair today and the other was reserved. (obviously not for me!) No apologies, nothing. I was told I could take a van at the same price?? Or I could pay extra for a larger truck. Then after I was told that a king size mattress will not fit into a van 2 weeks ago, today they said a king size bed WILL fit into a van! So I took the van and guess what? A king size mattress does NOT fit into a van! We had to just roll with it...we had to bend the crap out of our $2000 mattress to get it in and then we were not able to haul all the items we wanted to since we only got a van!! So we will have to make multiple trips with our own cars now. Not a great staff. Not friendly. Borderline bad attitudes. What bothers me the most is when anyone enters into the office, they don't get greeted even though there is someone not helping anyone at a computer available to greet them! Awkward, unwelcome feeling there. I almost felt like I wanted to greet people since Uhaul staff wasn't going to just to have a better vibe there!! Sad.