The store owner was very, very strange. He told my boyfriend and I that he was tweaking because it was Saturday and proceeded to tell us drug related stories about people that come into his store. The truck was filthy on the outside, and the inside didn’t look it has been cleaned from the previous user though still usable. There was an error with the truck after rental, and the owner has made no attempt to resolve the issue. Maybe he really was tweaking like he claimed
CAITLIN M
New 2 You Estate Sale Emporium LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inverness, FL 34453
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Customer Reviews
- 3.5 Average Customer Rating
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The owner of New 2 You was great, but he had to re-enter all the information since the agent over the phone didn't take any information down and it was repopulated from when I last used U-Haul over 10 years ago. I also wasn't aware I was being sent an emailed contract and the telephone agent provided me with the wrong drop off spot. The New 2 You owner: 10/10. The telephone agent: very unhappy. Could have saved me a lot of hassle.
SHAWN COwner was friendly but was also running a separate business, so had to contact U-Haul to clarify my issues with the rental
Donald MThank you
Louis BSend customers to a dedicated U-Haul store. Not to a used junk thrift store. These people had no clue what they were doing. They didn’t know how to use the computer program. They canceled my reservation, even though I had called the evening before at 4pm before they closed to let them know that I’d be there in the morning at 9 am when they open. I was assured that everything would remain the same & the trailer would be ready to pick up, and drop off the 6 x 12 at the same location. Then the lazy useless business owner/manager gave a bs excuse that I had to hook up the trailer my self, & that he had to watch. That place was a huge waste of my time, & money. After over an hour, I finally was on my way with the car trailer, & a painful lower back.
WILLIAM S