I got booked for a pick up time at 3 different locations progressively farther and farther away from my original location request. My final location was over an hour drive one way and got changed to that address around 48 hrs before I was suppose to pick up my trailer. Customer service wasn't helpful at all and from my basic understanding the northern Virginia area just books reservations based on guessing whether or not they may or may not have the equipment available. When the "guess" is wrong and they don't have the equipment they pass the burden off to the customer and make the customer drive farther under the guise of we didn't know that the equipment wouldn't be available. When I brought this up to customer service, the lady said "no we don't guess if equipment will be in stock, we just don't know if it will be available." Ergo they guess if it will be available and then book you for the equipment with no idea if it will actually be there. Extremely unacceptable and I was made to feel like the favor was being done for me that I had to drive over an hour 1 way just to pick up a trailer that was discounted 120 dollars. Horrible experience and if I am ever asked about the northern Virginia uhaul I will be honest that they will, given the chance, promise you the equipment and will last minute screw the customer over knowing full well there is no possible way the customer can find a replacement that late in the game. They are not to be trusted.MICHAELSTANLEY M.
Moving Truck Rental in Inwood, WV at Fast & Friendly Auto Repair & Towing Service LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Inwood, WV 25428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Only owner has knowledge to check out uhaul equipment. Had to wait for this individual to come back to the site from home to do business extending my time to get equipment and on the road to my scheduled appointment.MICHAEL JAY W.
Great customer service from this location. They went to great effort to make sure the vehicle and transporter were clean and ready for me. Helped me load the car onto the transporter and secure it properly. Awsome team there!Bruce D.
The staff there was very friendlyIsaac D.
More trucksRAFAEL A.
Really good service , very happy will be using them againbrooke R.
Everyone was pleasant and professional. Nice people who handled all the details quickly and with attention to detail.STEPHEN ALAN M.