I wanted to check in at 9:00 the location didn't open till 11:00. I was told that would not be a problem with online check-in. What a lie. I could not verify myself even though I have an account with U-Haul and my driver's license that I submitted online. My account with you all goes back to 2012 I believe, and I will be closing it in the upcoming days and finding an alternative to U-Haul. The agent that I spoke to on the phone when I could not verify myself. Let me say that again I could not verify myself I was connected to some verification over the phone where that agent hung up on me. What a dog and pony show.SAMUEL R.
Moving Truck Rental in Irvine, KY at Webb Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Irvine, KY 40336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Ms Linda and family went out of their way to help us retrieve my son's wallet. He left it in the truck and dropped keys in the lock box. Twenty minutes later we realized it was gone. This was a few days before Christmas and after hours. Ms Linda was having Christmas with her family from out of town. She answered our call and arranged for us to get the truck keys back. All this was after hours and much appreciated! Merry Christmas to all!june S.
The truck would rattle your teeth out over 70 mph and pulled hard to the left. Made a rough 6.5 hour drive.Joshua T.
The mobile check in process took way too long and was slow. I had to provide alternate contacts which I was not aware I had to do until I got there. The mobile check In takes way too much time!!Jason H.
It was close to our new home and the check-in was quick and easy.jean M.
Your all's online system is awful. It took us over an hour just to get the truck and then it took us longer to figure out how to turn it in. We used the website to check in and out but kept getting disconnected so it never let us do either.Tony K.
I will always use U-Haul for moving purposes. Crediting back $7 for charged mileage estimation is the quality of a great company.eddie B.
This was the first time I've ever used a uhaul and it was easy! The office staff was very personable and friendly as well!amber S.
I was originally supposed to pick up the truck in RICHMOND,KY but they did not have the truck I needed or any truck really. Then after I get to the location in Richmond, I am informed that my reservation was moved to a place in IVRINE,KY (which was an additional 30+ miles). The numerous UHAUL reps that I spoke to said that my price would still be the same. However, when the truck was returned, I was charged for the extra mileage as well as gas that was put into the uhaul. They did not ask me what it was when I received the UHAUL and the business was closed by the time I got there. So I ended up having to call uhaul again and do everything over the phone. Not one time was I asked where the gas was or mileage. I assumed what they had told me previously was correct. This was a total nightmare and I will not be using uhaul services again.Megan G.
Not much room to try to park big trucks and barely any cell signal to do the drop off.Nicholas C.
We had to call them to come to the shop for drop off. Then complained to us that they need it ready be 3.Nancy O.
The problem I had was the fact that the combination I ordered was over an hour away to pick up. No local places where I ordered the equipment had the combination I needed.Bryan F.
We have to take a second truck because the movers from U-Haul Moving Help couldn't fit them into the truck.Kathleen M.
Just wish I could have picked the truck up closer to my location. But it was easy to get to and very friendly service. Thanks.Timothy B.
The trailer was parked on a hill in an alley with no help to hook up trailer and the inside was not swept out after last use.Brandan S.
The truck roof leaked and stained a brand new 3 thousand dollar matress. Otherwise it was a very beautiful truck. Great gas mileage too. Sincerely, Derek Hebert.derek H.
The 26 foot truck that we had ordered a month in advance for pickup at 9:00 AM in Richmond, KY was not available. I was called 5:00 PM the night before moving to be informed. A truck was found in Irvine, KY, a 30 minute drive and that location did not open until 11:00 AM. I had already scheduled paid movers to assist in the loading of the truck in the morning and not only did I lose their help, I lost the $150 paid up front. Add this to the extra gas I had to pay for. To add even more excitement, the location was full of cigarette smoke, I ended up paying for an appliance dolly that I didn't even take with me, and the truck had not been cleaned or inspected before being rented to me. The trailer smelled strongly of cat urine, and much to my surprise I swept out a dried up cat turd amongst the debris left in the trailer before loading it. This was an absolutely unacceptable experience. I will not be using U-Haul again due to consistently poor customer service and business practices.Patrick M.
Very nice and fastMaxamillion H.
Try to return the utility trailer did not see any place to park it. Try to call many many many many times!!!!!!! Did not see any place to park the truck or put the trailers. I had to call 1-800 U-Haul to be able to get hold of the person so I could drop off the trailer and the truck because I wasn't being responsible for any being stolen. Had to put the trailers in front of building where Cars Park and then had to park the truck about a block-and-a-half away in front of some storage building. HOW IN THE HELL WOULD OF KNOWN TO PARK THE TRUCK THERE !!!!!!Larry P.
Returned during off hours. No problems.Laura B.
nothing,the location was very clean and personel was awesome!!Chuck C.
Hours of operation,Fred M.
I was extremely disappointed with the overall charge I received after the job was done. Webb Rental was great and I would use them again, but I will probably never use UHAUL again. The rate charged for less than 48 hours was ridiculous.Chelsea B.
Make sure your trucks have oil them transmission fluid and maintenance done on them before the next customer.Teresa W.
Steve was amazingly helpful and kind during a stressful move. The truck was almost brand new and easy to drive and the fun efficiency was really surprising. I would highly recommend this service to anyone. Thank you.Brooke L.