They had no print outs of anything. Definitely provide something to show what you are actually agreeing to. They told me I would get an email, which I did, but not until after the fact. When I arrived to pick up the UHaul, it was not clean. They swept out the back and told me if I didn't return it better than that I would be charged. Then they handed me the key and went inside. By the time I did the outside inspection and got in the cab, they were gone inside. The inside was filthy. There was even a half full coke can in the cup holder. By this point, I had given up and just took pictures of the trash on the floor to submit on the app, completed the app and left. I lost my phone on Saturday and sent a message asking how to return on Sunday since I could not use my phone to check it back in and received no response. I attempted to call on a Sunday when I was supposed to turn it back in and didn't get an answer. Therefore, I waited until Monday to turn it in. They just took the key and again told me I would receive an email. Then, Tuesday I received a call from UHaul asking if I had turned the UHaul in. They had not marked it as returned. I usually rent from the UHaul in Pearl on Hwy 80 and they are usually great. This time they were out and I had to go somewhere else. I hope I don't ever have to use this location again!Becky F.
Oyo Hotel South
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jackson, MS 39212
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- 3.5 Average Customer Rating
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When the reservation was made it was right by our house less than 2 hours before I was to pick up the truck I received a call stating â€œwe don't have your truckâ€. Our reservation was made 2 weeks prior totally unacceptable very POOR CUSTOMER SERVICE!!!!!!!Walt C.
The computer wasn't working so they had to do my rental on their personal cellphone. My equipment was there but it took over 35 minutes to get checked out. My equipment was not checked in from the previous rental and that had to be done before I could rent it. Again it took an extremely long time because they were using their personal cellphones and the site was taking and extremely long time to load up for them. Not the best experience because of wasted time but it eventually got done.LASHUNDA W.
Be sure to explain the details about mileage. I was not told when the quote was given and when I picked up the truck the cost of mileage. However, I was told when I dropped off the vehicle. This is BAD business.Priscilla D.
I am yet to get a refund from being overcharged foe an extra dayPeter I.