This place is an absolute joke and they don't really care. First off, they didn't have half the equipment I requested and just replied â€œnobody returned itâ€ when asked why. Could have made an effort to reach out. Got the vehicle with about a third of a tank of gas and had to get gas during the move rather than to replenish at end. Had a padlock on for the back of the truck and no keyâ€¦again because â€œsomeone didn't return itâ€â€¦ummm huh?? Cut it off and get a new one maybe?? The only equipment that they did have had wheels that barely worked. If it wasn't so convenient nobody would come here as the service was non existent.JONATHAN B.
Storageblue Coles St
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jersey City, NJ 07310
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- 3.5 Average Customer Rating
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Has really gone downhill. Rented last week and there was an empty tequila bottle in the front area and the smell was horrible. I complained and there was no other 9 foot available so I sealed. Today I rented again and got the same ce which was super dirty still.this time the smell was unbelievable and I demanded another van. And I know it was the same one cause the bottle caps from before was still on the floor! Also The staff person is more concerned with his chipotle order delivery than attending to me and is so rude. Check my recordsâ€” see how many times I've rented from here since moving to Jersey city three years ago. I never had a problem until recently.Roger P.
Check in the vehicle at the time it was actually returned, not two hours later causing me to get charged for an additional day.Delicia B.
Got charged $25 cleaning fee for prior user's garbage. When I did the pre-inspection online there was no garbage evident but then when I started driving a rolled up sandwich wrapper and used napkin rolled out in the driver's compartment. I wasn't going to touch that. The rear loading area of the truck was also left in clean condition as foundTuan T.