The staff at the location was very kind and helpful. However, I reserved two dollies when I booked the truck and upon arrival I was told that they just didn’t have them. This was a problem for my day because I was really relying on them to help me move. So please don’t allow customers to reserve equipment if it is not actually available.
Jamie L
Camps Carry Out
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.0 Average Customer Rating
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Awful location, sketchy area
Camille ANot the fault of the location. From the barely functional app to the disgusting vehicle…really miserable experience all around.
Daniel BThe person helping in the store was great. My location for pickup got moved, it was not updated in the app. It was so much further from where I’m moving to and from. Added many extra miles. Frustrated when i called to talk to the customer service because my original location was not open when i went and she “double checked” that it would be
Elaine SLock was broken on back of truck. Uhual had to dispatch a lock smith. Truck was not cleaned out (likely because the lock was broken and could not be unlocked). No contact pick up did not work, I had to wait 45 minutes to pick up truck from scheduled rental time. Truck has water inside from rain.
Brendan G