Nobody around to help me. When I was taking pictures of the truck a creepy guy showed up bothering me and my daughters and locked the key in the truck. Very sketchy. Freaked my daughters out. Don't know if I'll use your service again.
BARRY K
Plush Auto Detail And Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laguna Hills, CA 92653
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly staff. Easy and convenient. Will come back
Andrew KMy pick up changed two times and I was upgraded three times to a truck that was too big for me to even put my stuff in. I was offered a 20 foot truck because my 15 foot truck broke down and then a 26 foot which was way too big and ended up with 10 foot that didn’t even fit my stuff it was a complete disaster. I don’t know who’s running this company now but you guys have to get it together there. The only nice thing was the gentlemen who tried to help me who seemed like he just started working there. Very disappointed.
Kyrsten RThe location Forgot to put a dolley in my truck Other than that easy to pickup n drop off..great location for me..
LARRY DAbsolutely horrible customer service. I returned the truck early on 11/30 and confirmed 3x with U-Haul that it was being dropped off and when it was dropped off. Then come Monday 12/2, I get charged an additional day. After filing a claim same day for the inaccurate charge I then had to jump through hoops with multiple u-haul reps to get my refund. At the time of writing this review I still have not received a refund. The supervisor claimed he cannot send a receipt via email for proof either. Mitchell Rice the field manager was not on location or returning calls during all of this. Do not use this location for future reservations.
Kayla F