Let me first start by stating I was at location and was going to utilize the mobile check in. I reserved it at 3 but traffic allowed me to show up at 320. As I was arriving a received a phone about if I was still going to pick up the truck. As I walked in the facility her initial statement was “I was just about to cancel your reservation. Seriously come on now. Secondly I rented an appliance dolly and a hand truck. Got there and they had a set of pads two appliance dolly’s and a furniture dolly. Then I asked her where’s the hand truck and I didn’t get the pads or the furniture dolly. She claimed “that is the hand truck”(which was an appliance dolly). I told here that’s an appliance dolly just like this one that’s not a hand truck. I had to pull up the picture on the uhaul site to show here and she said we don’t have any of those. Like seriously what uhaul place doesn’t have the most common dolly? Clearly this one. Now let’s move onto the check out. I rented it for 24 hours. She tried charging me for 48 hoping I wouldn’t recognize. I had to show here once again that a 24hour period was 24.95. Not the $50+ she tried charging me. . She continued to try and charge me with safe move after repeatedly telling her no. So finally after all this mess it was nearing 4 and she said ok you have to be back by 4pm tomorrow. Like what? I said 24 hours. That was an easy correction after explaining that I’ve been here for nearly 30 minutes fighting over this process. To beat all this home, this uhaul rep repeatedly said this is why we hate dealing with uhaul. Opening bashing uhaul. This is not someone I would want representing my company in any way shape or form. I highly highly encourage Uhaul to contact me in regards to this experience and this place shouldn’t be used.
DANIEL L
RightSpace Storage Lakeville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeville, MA 02347
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady was nice and considerate . Very helpful full the app stinks because they don't call u back .u haul
JULIE FOffer more parking spots for uhauls being returned.
Jacob FSurly front desk agent at check in. Didn't listen
JASON EJanet was extremely extremely helpful and very knowledgeable She made this rental work. She knows her stuff! Thank you
HEIDI K