This drop off location was a pot smoking pipe shop which was closed and again had to do everything through the phone. UHaul customer service should tell customers which locations are actually UHaul service centers and not drop off locations. Also don't make guarantee promises when customers get to locations and trucks are not available.DAVID P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lakewood, CO 80226
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Door was locked, with a sign that read "ring bell for service." There was no bell. Interior was very smoky and customer service was poor. Only option for taking drivers license was a link to a site that was buggy...took multiple attempts to get to work. Vehicles were covered in snow and no brushes or scrapers were provided. Vehicles were parked in a way that made it difficult to get out.Jesse L.
There was no Dropbox. The store didn't open upon regular business hours making a timely return impossible. Luckily your team recognized I was not the reason for the return being an hour late but that nobody was there to receive the keys.merlin M.
They did not have a very clean truck garbage and trash in cab and the inside was not swept. no-one came out to go thru the vehicle with me and while the person inside was friendly enough, no additional customer service was available.Tracie R.
Great customer service!!!Carl G.