I recently made a reservation and encountered several issues at the third-party pickup location. When I called to coordinate the mobile pickup, I informed the staff member that I didn’t have access to the keys or a lockbox code. From the start, the man I spoke with had a dismissive and rude attitude. He told me the person who could assist was on a lunch break. Later, a woman returned and was helpful, but the man in charge terrible. Additionally, I was charged for more rental days than expected, as well as extra mileage that I did not use. When I attempted to contact them to clarify the charges, the same man yelled at me over the phone. To make matters worse, three hours later, he falsely accused me of parking a vehicle that wasn't mine on his property.
Monye L
Gadky Auto Repair Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly and professional!
ISAAC KI haven’t received any of my funds back to my card that was owed to me. The location isn’t answering at all.
Brian WVery professional and accommodating
Barbara SThe Customer Service was great!
SHON F