We had a reservation to pick up our truck at 10:00 a.m. I called UHaul and asked that they move it to 10:30 as our trip was taking longer than we had anticipated. We arrived at the pick up location at 10:20. Doors to the store were locked and there was no one around (sign on the door said they were out making deliveries). After waiting 15 minutes I called the store and my call was forwarded to their cell phone. I was told it would be another 30 minutes. We went and got some lunch, returned, still locked up. I called and again asked how much longer and was told 10-15 minutes more. It was stressed to me that we needed to be on time or to call UHaul if we were going to be late. We did just that, however, that courtesy was not returned to us. We had people waiting on us to help us load the truck we reserved so we could get on the road as quickly as possible.
Martha F
Bows Petals n Lace Florist
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Livingston, TN 38570
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have dealt with this location 2 times. I like the counter service but not liking the mobile one. I would rather just doing it in person all the time.
Mary wGreat service. Very personal and professional
Sheila PThe passenger side in cab had mud and stuff in floorboard as did the front of the inside of box. Other than that it was good.
APRIL WThey helped me get in and out quickly, which was appreciated since this wasn’t the location that I originally selected because it was farther away. I did notice that one strap had minor damage upon use but did not hinder use of it.
JAMES A