The pick-up location was fine. Good communication by text, and easy pick-up. I definitely prefer the actual U-haul location pick-up, but I have no complaints.
Joel S
Variation LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90018
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Customer Reviews
- 3.5 Average Customer Rating
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Good cervice
Celso HHe didn't have any of the items (dollys, furniture pads, etc) that I reserved, so I had to go to a second location to pick those up. I also specifically requested to pick up the U-Haul and all other items from that 2nd location, but the morning of pickup, it was changed to this location, which seemed shady and confusing, especially to then make me have to make a second trip.
Alex LOre was a great guy. Great U-Haul experience overall!
Brandon DIt was never clear that we rented a UHaul from a third party contractor. I rented two dollies with this rental, it wasn't clear that these had to be picked up from a UHaul facility had to make two trips. One to pick up the truck, the other to pick up dollies, very inconvenient. The website never disclosed where to pick up the dollies from. The store we went to didn't have the type of dollies we rented and had to rent a different one. A waste of time, worst experience I've had when in such a hurry. Website also showed rental being 4hr and contract changed because it was one way is what they explained to me. We were in a hurry trying to comply with returning the truck on time until a UHaul member called us and gave us the drop off location that provided a different drop off time than what we originally scheduled. A complete mess
Rafael G