Poor customer service. The vehicle had a check engine light on. Poor communication and overall a below average experience.
Chelsea W.
Margate Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutherville, MD 21093
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Customer Reviews
- 4.0 Average Customer Rating
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This location overcharged me. I refilled the vehicle to the designated tank level (5/16) after I was done and the worker stated that he was going to charge me $30 extra dollars to fill it up even when I showed him the tank, the receipt from the same gas station, and the level inside the vehicle. I am beyond angry and am never going to rent a uhaul because if this is how the business is run, I don't want a part of it. After I had already paid $60 to rent the truck and $10 in gas he wants to charge me and extra $30 when I have documentation that I did it correctly and by the contract. Yikes
Nathaniel E.Remind them to check gas level before they drive off - not like a rental car where you start with full tank!
Greg M.I live in Boston, Mass, and rent a Van in Towson, MD. Once in Towson, it took me three hours to rent the Van because the U-Haul was in an infinite loop. Therefore I was sent to another location in Lutherville for the Van. The person was nice and very helpful. The problem was they did not have a dolly. Therefore the Towson location is Poor and Lutherville Excellent therefore grade is Average.
JEFFREY T.Good
miguel A.