from pu to drop off customer service was great, polite and very knowledgable. very clean vehicle and great fuel mileageJOHN H.
Moving Truck Rental in Lutherville, MD at Margate BP
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lutherville, MD 21093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Be upfront about the additional charges and make sure the gas tank is full before the next person uses it. Other than that the vehicle was very cleaned and was well maintained.Bryan A.
Have a red sticker pointing to where the Emergency Flasher button is located. I could not determine where the button was, to activate the emergency flashers.Robert B.
We have rented vans from this UHaul several times in the last few months. Each time the equipment and service have been excellent. The moving supplies are also in stock and helpful. The family that runs this business are extremely kind and courteous.NANCY C.
My card details were stolen 120$ used at the location that was on top of what I payed with uhual do not go there they have skimmers or somethingOscar M.
none as of yet.EDGAR C.
Local and convenient. Owner is not the easiest to deal with, not terribly friendly.DEBORAH S.
at the time of picking up they changed the pick up place 2 times. very bad experienceDany C.
Great service. Very easy to rent a vanPaul S.
These guys are so great!! Got me moved into my 3td floor appartment in 1 hour, super friendly and professional.JOSEPHPATRICK C.
They just gave me the key and said you're all set instead of walking me to the truck and showing me where and how everything was and worked. I don't drive a big u-haul truck every day. Make sure the truck contains all the extra equipment you may have reserved. They gave it to me without them and I had to spend time looking for the accessories at another location. They said they would charge me less because of the inconvenience but did not follow up or keep their word.Kaushik B.
I had a great experience renting a vehicle from this location. The reason I didn't rate it as excellent is because it's a small franchise with limited inventory. The owner and son were excellent.VERNONLESLY R.
They attendee had no idea what he was doing which lead to me being double charged and no I am going through your claims process. Shouldn't be that complicated.Christopher B.
My experience was awful. I wanted to check in with my mobile phone because I did not want to go into any place because of concerns over covid-19. I ended up having to go into the gas station and the attendant did not have a mask on. There was no mask in sight. He also did not know about my rental of blankets or a furniture dolly. I had to go back into the station to acquire them. When brought the truck back, (I also had to go in again and the attendant had no mask on,) it was 10 miles over what was estimated. That 10 miles added up to it being twice as expensive as the estimate stated. the station attendant could not account for the fact that it was twice as much and said he could not print me a receipt. We did try to extend our rental as we needed more time but someone had already rented the truck for the next day so we could not. That was the only part of our rental that we understood. There was also a used tissue on the passenger seat when I got into the truck. So that was gross. I will never be renting from that station again and likely won't rent from U-Haul either.Alta B.
the cab has not been cleaned in sometime. not vacuumed not wiped etc. I cleaned it myself w CDC recommended wipes before getting into the cab. Obviously I was prepared for this situation. The guy at the BP station was otherwise helpful & polite.ANN C.
Very helpful staff. All went smoothly. Thank you.William S.
It's gas station and space is limited for moving vehicles around although there's really no way to expand. The associate I dealt with was very efficient.DONALD O.
The equipment here was great, but the staff were not wearing masks. I should not have to put my vulnerable family members at risk just to pick up a Uhaul. I was very disappointed to see this.CHRISTINA S.
My rental was a one way rental which I picked up at 8:30 am on a Saturday morning and returned it at 3:45 pm that afternoon only using it for 7hours and 15min. The return agent checked the mileage and the fuel and completed the return process and gave me my copy of the final agreement. That Monday I noticed that the rental payment had been deducted from my checking account which was fine' but I also noticed an additional charge of $58.98 for late check in? I disputed the charge with the phone center and their findings were that the return agent checked me in on time but failed to send the complete documents in until the following day? (If I was to do something of this nature on my job I probably wouldn't have a job!) I'm currently waiting on my refund.David R.
Maintenance the trucks. The alignment was awful. I was driving on a very busy highway. This particular truck was all over the road. I literally had to fight with it to stay in my lane. If I hit a bump, it was even worse. That was the most dangerous ride I have ever take. Not to mention I had to ride back. Now truck is lighter because of no load in back. It was just scary. I'm surprised I didn't have an accident in that thing.ISAAC J.
I was charged 51.00 for 1/4 of a tank of gas! I picked this truck up with only a half a tank of gas. I returned it with 1/4 of a tank. Charging me $51.55 for only a quarter of a tank of gas is not right!! I would like to be refunded.Joseph S.
I vehicle was poorly parked, forcing me to negotiate a very tight space, when picking up the truck, to avoid hitting a pole and adjacent truck. I spent 20 minutes cleaning the truck before being able to load my own items. There was debris, trash, and metal parts scattered n the truckDarryl W.
Very professional, helpful and friendly staff. I rent a UHAUL utility van to transport items for work events several times a month. I always choose this location, even though it is not the closest location to my home. They are the best!Lisa M.
Helpful if workers knew the process on the computerciera T.
Filled up and backed it in! Easy and Flawless!Luke J.