My pick up time for the truck was 9:30am. I got to the facility around 9:50 and checked in using the UHaul app. The truck had a word lock on the back, and the office was closed so I could not get the key. I waited until 10:15am, when the supervisor called and said that he had been on vacation and just noticed my reservation. He said that someone was coming to assist and would be there in 5 minutes. I waited 30 more minutes; no one came. I called the manager back. He said that he would check; another 10 minutes went by and he called to tell me that the employee had encountered traffic issues and would be there in 5 minutes. Another 20 minutes later, Eduardo appeared ( he was WONDERFUL!) Didn't have the combo to the word lock. He finally was able to get another truck for me. We finally left the facility with the truck just before noon. Although my experience was awful, I did get a $50 refund, and they changed my drop off time to match the actual pick up time. BTW, we never got the dolly or mats that we had requested. These were refunded too.Ruth R.
Moving Truck Rental in Lynchburg, VA at iStorage Lynchburg
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lynchburg, VA 24501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.